JetClosing FAQs

Whatever is easiest for you:

  • Use the “Submit an Order” button on our website.
  • Call, text, or email your Relationship Manager. They can help you place the order.
  • Email orders@jetclosing.com. We’ll make sure your order gets in.
  • Download our mobile app on iOS and Android. We’ve made it very simple to look up a property and order the services you need.
  • Use our web portal. It’s easy to use on both desktop computers and mobile devices.
  • Call our main line at 1-866-JET-1000. We’ll enter your order for you.

In most cases, about 30 seconds! Simply use our mobile app or agent website to look up the property address and our automated systems take care of the rest. We’ll send you a notification as soon as the documents are assembled, and you can download or email them immediately – 24 hours a day, 7 days a week.

In a few cases, it may take some human detective work on our end to match up the right property information in the archives with the information you have. This is particularly possible for vacant land or some condominiums. If this is the case, we’ll let you know and try to resolve it within an hour, during normal business hours.

We have physical offices in most of our service areas, and our innovative use of technology (digital pre-docs, remote check-capture, eChecks, Remote Online Notarization, mobile-signings, etc.) allows us to be wherever you need us to be.

We provide services in the Phoenix Metropolitan Areas, Clark County, Nevada, most major Metros in Texas, as well as King, Pierce, Snohomish, and Thurston Counties in Washington.

Our closing coordinators are escrow officers, and here at JetClosing, they are never overburdened by tasks which can get in the way of their ability to communicate with our customers. While your title and escrow officers are always available by phone or email, we’ve found that eliminating the need for the “Where do we stand?” call, email, or text is achieved through easy-to-access status and thoughtfully timed communication updates.

Working as a team with our closing coordinators, your local Relationship Manager can address most of your questions. We understand this is a service business and trust is everything, so your Relationship Manager is local and can help you in person. It’s always good to have a person on speed-dial, committed to keeping your transaction on track. If you are dealing with a more complex title or escrow issue, your Relationship Manager can seamlessly escalate it to our underwriters or counsel.

In addition, each transaction has its full list of contacts right in the app, complete with phone numbers and email addresses. Getting ahold of a specific person in a tricky situation is just a couple of taps away.

Title Premiums are filed with the state by the underwriter. As this is a commoditized product, you will find little price deviation between competitors in the market – generally no more than 10-20 dollars per transaction.

Escrow Fees are filed by JetClosing and are competitive. We offer a simplified bundled flat rate which should assist lenders in meeting and complying with Consumer Financial Protection Bureau disclosure requirements, and reduce the probability that a bank will need to provide additional pre-closing disclosures or re-disclose prior to closing, which can result in delayed closings, expiration of interest rate locks, or failure to meet contract terms. On a purchase transaction, this fee includes:

  • Two Mobile or Remote Online Notarization Signings
  • Overnight Delivery Fees
  • Document Preparation Fees
  • Wire Processing Fees

The fees listed above can amount to $300 or more when charged on a per fee basis by other companies. When you are making price comparisons, be sure to compare equally, and take all the same required fees into account. Use the Fee Calculator in our mobile app or at app.jetclosing.com to get an immediate breakdown of our fees for any property transaction.

Your relationship manager is local to your neighborhood and ready to help you with whatever you need. If that means picking up earnest money, then we’re on it. We have a variety of delivery solutions to fit the need, and our closing coordinators and relationship managers work as a team to stay on top of every detail and deadline.

Since most of our documents are electronically signed, there is no need to spend extraneous time running around town delivering originals to everyone involved when that is not what is strictly necessary. However, we know we are still not to the full eSign promised land yet, and so original loan documents often do need to be shuttled about. As such, we have planned accordingly.  Pre-paid overnight shipping labels are included with any document package we send out for signing.

The short answer? How you want. At JetClosing, we use technology to automate and disburse funds at a speed unmatched by traditional title and escrow companies.

When all the conditions of closing have been satisfied, deeds are recorded electronically, recording numbers are obtained, parties are notified through our mobile app, and funds disbursement begins. Commission and sale proceeds can be sent by wire transfer, with no additional fees. We can also send you money the traditional way – paper check via overnight delivery – but why wait? By using eChecks, we deliver your money without delay. It’s just as safe, secure, and compliant as traditional delivery. Never worry about couriers battling traffic or racing against the federal wire cut-off times again. 

Let’s start with how we’re the same. We provide everything you would expect from a title company: decades of experience, responsive underwriting, and problem-solving escrow personnel; all coupled with a sense of urgency, and an unwavering ambition to say, “Yes we can!” We all have a common goal: get the transaction closed on time, with minimal headaches.

JetClosing is also different from other title and escrow companies. We started with the knowledge and insight of a veteran title and escrow team, paired them with tech industry leaders, and gave them a clean slate – to build what title and escrow should be. We use innovative technology to streamline the closing process, and ensure every customer receives a convenient experience every time. Then we created anytime views into that system with our mobile app and desktop portal, so there’s transparency.

Our approach is simple. Title and escrow have transaction data, documents, and contacts. We know the transaction status. Why not share them in a guided experience so we’re all on the same page?

We make sure buyers and sellers receive an effortless, and professional closing experience. We do that by providing:

  • Several easy options to deliver earnest money, without in-person office visits.
  • Secure electronic data collection for all required buyer and seller information.
  • Consistent, proactive, timely, and friendly communication. Easy access by phone, email, and text.
  • A dedicated closing coordinator ready to assist from start to finish.
  • Peace of mind with anytime status updates through our mobile/desktop app.
  • Documents are signed digitally whenever possible, making signings shorter, easier, and faster to record.
  • Flat, low, bundled escrow rate. Save money, and time!

A great buyer and seller experience leads to more referrals. Everybody wins.

All our markets are in “escrow states.” While there are slight local deviations, the state-to-state processes are more similar than you might think: parties reach a purchase agreement, which includes escrow instructions that include the stipulations for transferring the property; JetClosing follows those written instructions; closing is finalized with the signing of the documents; documents are recorded; then all funds are disbursed.

An orderly, replicable process allows us to be proactive in addressing more complicated issues, from mechanic’s lien rights to laws of descent.

We also have local underwriting counsel to ensure all practices remain consistent with state statutes.

Think of it like a FICO credit score, but for your property’s title. The JetScore™ grade is JetClosing’s estimate of the curative effort required to provide clear title, computed using a proprietary formula. The JetScore™ is calculated based on public and user-submitted data, considering the type, nature, and severity of title curative issues. Therefore, the JetScore™ for a specific property may improve as title curative issues are resolved during the closing process. This JetScore™ is provided as a courtesy overview of the condition of title and should not be considered a substitute for reviewing the title commitment. If there are discrepancies or conflicts between this JetScore™ and the commitment, matters contained in the commitment shall prevail. The JetScore™ shall remain a “C” score, or lower, if Authority Documents or Title Affidavits/Indemnities are outstanding.

The possible JetScores™ are:

  • A – No monetary encumbrances secured to the property, or all curative documentation has been received. No curative action required. Clear to close.
  • B – Property subject only to permanent exceptions and voluntary liens. Limited curative action required.
  • C – Property subject to permanent exceptions, and non-voluntary liens. Moderate curative action required.
  • D – Property subject to access issues, boundary line dispute, court proceedings, or foreclosure action. Significant curative action required.

We know choice of the title and settlement company can vary from deal to deal, and we designed our app with this in mind. We engineered it to be simple and intuitive, easy to navigate and not reliant on a learning curve, so whether you have one transaction with us or one hundred, you will see immediate benefits. So go on – give us a try.

Yes, quite easily! Give us their contact information and job roles on your first transaction, and we’ll automatically include them in any future deals. You can also add or remove team members from individual transactions. Our system was built with team roles in mind, so each person has access to the transactions and documents that they are included on. Members of your team can use our mobile app or website and get a personal view of every transaction they may be involved with.

Transaction coordinators can see all the transactions they are included on in a single dashboard, even when different agents are involved. Our alerts system can be used as a task-list of items to act on, optimal for keeping all of an agent’s deals moving forward smoothly.

You’re in control – notification settings are at your disposal, and the title and escrow process can be as visible or invisible as you’d like. There are agents who would prefer to never hear from escrow unless there is a critical issue, and there are agents who want to be informed at every step along the way – and we understand both, which is why we accommodate everyone.

Our alerts cover only those events wherein an action is required by the agent, i.e., missing contract addendum, buyer contact information, commission demand, etc. Notifications, on the other hand, cover all the transactional milestones, from setting up of the contract and ordering title, to the issuance of the final policy. Both notifications and alerts can be turned on and off at the agent’s discretion, independently of one another for total control. If there’s an issue that demands attention, our closing coordinators will also reach out to the right people via phone and email to get things resolved.

Talk to us about what you’re using. Seamless integration with your operational workflow is important to us. Our data is centralized and available through secure APIs.

Title companies have superior access to real property data, so anything you need in that realm – homebooks, farm reports, comps, property profiles, etc. – we can provide, with near immediate turn-time, as local regulations allow.

Marketing services, provided by settlement providers, are receiving increased regulatory scrutiny. Real estate brokers and agents are subject to the Real Estate Settlement Procedures Act (RESPA) when engaging in transactions involving federally related mortgage loans. RESPA generally prohibits any person from giving or receiving any “thing of value” in exchange for the referral of settlement service business. This is a sticky area. The National Association of Realtors recently published Co-Marketing Do’s and Don’ts which provides helpful guidance in this area.

Our systems and processes were engineered from the ground up for security, confidentiality, and reliability. We are proud to meet and exceed the “Title Insurance and Settlement Company Best Practices” provided by the American Land Title Association (ALTA). ALTA created these Best Practices to help its members highlight the policies and procedures the title insurance industry exercises to protect lenders and consumers, all while ensuring a positive and compliant real estate settlement experience.

See our compliance summary and privacy policy for additional details.

Yes! Your security is identical, and always a priority.

Our policies and closings are underwritten by some of the largest underwriters in the country, who we chose for their financial strength and stability. Demotech affirmed a financial stability rating of “A Double Prime” for each of our underwriters, which means it would have a positive surplus regardless of the severity of an economic downturn. Our customers are in good hands.

JetClosing was established in 2016. Since then, we have served thousands of customers and transacted billions of dollars in home value with an innovative platform that provides unprecedented transparency, security, and efficiency throughout the home closing process.

We are regulated by Departments of Insurance, Departments of Financial Institutions, as well as individual underwriters. We are backed by premier investors including TRowePrice, Trilogy Equity Partners, Pioneer Square Ventures. We’re in this for the long haul.